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Customer Service

Shipping & Delivery
We will use all reasonable endeavours to ensure your purchases are delivered promptly but we cannot guarantee that there will be no delays in delivery, and accept no liability or responsibility for delayed delivery of products where the delay is outside of our reasonable control. Should you experience a delayed delivery, we invite you to contact our customer service: by mail - contact@deanmoriarty.co.uk.

  • Express Delivery:With Express Delivery,you will receive your parcel in 24 hours for all orders placed before 12pm. Shipment is done via Royal Mail Next Day Special Delivery. Packing and Postage for Express delivery is £5 delivery charge for all orders. (VAT Incl.) for Next-day delivery. If you place your order on a Friday, it will be delivered to you on the following working day providing that: Your product is in stock at our warehouse

  • Standard Delivery:With standard delivery you receive your parcel within 1-3 business days. Shipment is done via Royal Mail 1st class. The standard delivery charge is £4 delivery charge for all orders.Orders placed before 3pm Monday through Friday will generally be processed, billed, and shipped that day. Orders placed after 3pm Monday through Friday will generally be processed and billed that day, and will generally be shipped the following business day. During weekends, orders placed will be processed, billed and shipped on the following working day. 
    We will not deduct any sums from your credit card unless, or to the extent, we are able to deliver the Products to you as ordered. In the event your shipment will be delayed, please contact our customer service by mail – contact@deanmoriarty.co.uk
Privacy & Security
The Black Books Shelf is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Black Books Shelf may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. http://deanmoriarty.co.uk/privacy-policy-cookie-restriction-mode
When you place an order through the www.deanmoriarty.co.uk, you are required to provide a valid e-mail address, which we may use to communicate with you regarding the status of your order, advise you regarding shipment of backordered products, and to provide you with any other notices, disclosures or other communications relating to your order. You agree that “www.deanmoriarty.co.uk” will not be responsible for any damage you incur, or information you do not receive, as a result of your failure to provide a valid e-mail address.
Returns & Replacements
All products purchased via the “www.DeanMoriarty.co.uk”, "TheBlackBooksShelf.co.uk", "TheBlackBooksShelf.com" can be returned to us within 30 days of the order, for a full refund of the purchase, minus all shipping costs. 
The products being returned must be in resalable condition and include all materials including the outer box, CDs, cables, and any manuals that shipped with the product. If an item or accessory is found missing from the product packaging, then we will issue the credit of purchase price minus the price of the missing item.
Ordering
Receipt of your order does not guarantee that we can supply the selected Products to you. Our web site is regularly updated throughout the day, to ensure that we provide accurate details on product availability and the time period of any special offer is regularly updated. We endeavour to ensure availability on all our advertised items is constant, however we cannot warranty availability. 
In the unlikely event that your chosen item is unavailable we will contact you by e-mail ASAP to advice of expected delivery dates. We will not deduct any sums from your credit card unless, or to the extent, we are able to deliver the Products to you as ordered.
 
You may cancel the contract at any time within 30 working days of receipt of the Products and receive a refund of the price paid. You must communicate such cancellation and return the Products to us (at your cost) within that 30 days period. Details of the address to which the Products are to be returned will be communicated separately. 
Payment, Pricing & Promotions
 
Please note that all prices displayed on our site are exclusive of Value Added Tax and inclusive of delivery costs. All our prices are given in British Pounds or USD. This price includes the price of the product, handling charges, packaging and transportation costs. 

We make every effort to provide current and accurate information relating to our products, services, and prices, but does not guarantee the currency or accuracy of any such information. Information relating to our products and services is subject to change without notice.
 
You may pay for your order by PayPal or one of the following major credit cards, issued in the United Kingdom: Visa®, MasterCard®, American Express®, Solo®, Maestro® cards by means of a secure payment system. We will not deduct any sums from your credit card unless, or to the extent, we are able to deliver the Products to you as ordered. 
We use one of the most reliable secure payment systems available on the Internet: the SSL protocol. (For more information, visit: www.ssl.com). All of your personal details are protected and encrypted before they are sent for processing. 
Note: If we or our third party contractors suspect a fraud, we reserve the right to cancel a transaction for security purposes.

 

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